It is a common practice in rural banks, where people don't use ATMs to deposit or withdraw money. Instead they go to banks and wait for their turn. We can automate the withdrawal and deposit process. Anyway customers are going to write details in withdrawal slip and deposit slips, why don't we automate them. There should be kiosks inside Bank premises, which will ask details for deposit and withdrawal. In case of deposit, first you have to enter account number. Then it will show Account Holder name alone. If banks want to hide Account Holder's name to a third person. There are many ways to solve that problem. Let's see three solutions, which can be simultaneously implemented. First, if the customer is a private person, we can send an OTP to the person's registered phone number. Since you are depositing money to that person, you know him, he will share the OTP, display done. If it's a less secure account, there will be a common password, which will be available to the targeted people enter the pass, display done. If it's a government account, no need of any password. If Account Holder's name is correct, enter the denomination details, Phone number. Total will be calculated duly and it will show the sum. No head aches for cashier in checking the denominations. Then it will automatically enter date. Then it will generate a 4 digit token number and will eject a deposit slip with all the details filled as entered by you. Take out the deposit slip, put signature. Wait for ur token number. Once your token number comes, the cashier calls you and he has to enter simply the token number, all the details will be auto filled. Cross check the details, passbook and signature. Then, receive the cash and if you have a counting machine which automatically separates denominations and gives details like ten 100s, three 500s. Simple. in no time, job can be done and there will be no errors. In case of withdrawals, kiosk will ask for details and eject withdrawal slip and then you put the signature. Same as above. But denominations cashier will put. Details like enough cash not in account can be told before hand and customer need not wait till cashier tells you. You can automate even entering account number,by putting a sticker in passbook, like automated passbook print. You just have to swipe the passbook in the kiosk and it automatically enters account number. It will tell you whether (E or S), joint account. How many signatures you have to put in case of joint account. No bothering cashiers anymore. This is called Instant Banking. We can even make passbook swipe compulsory to avoid third person knowing the account holder name and possibly the balance by re-entering amounts again and again. But definitely it is fool proof in cash transactions. We can even make filling details in case of deposit or withdrawal from cellphone using mobile banking app. Log in fill details get a OTP. Enter the OTP in kiosks and it will eject filled forms. To make complete transaction easy and accessible for illiterates, we can introduce finger print scanners in cellphone to log in. And introduce address book which shows photographs and bank logos to choose the recepient. These details has to be filled by the user. Once done, easy transactions.
As banks are having outsourced assistants, we can even put a help desk, to login to sbi site, just enter details of deposits, get a OTP, ask the customer to enter in kiosk. We can even put minimum kiosks ( there is break down issue) in the branch for both deposit and withdrawal and still survive. Mostly this facility will be availed by uneducated customers. But it is rare that an uneducated customer comes and deposits money, who doesn't have mobile banking facility. This help desk will mostly for customers, who come in hurry, forgot cellphone, so and so. Also during initial days, when banks introduce this facility, more people may use.
